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Global remote consulting · Based in Tripoli, North Lebanon
Questions
Before you get in touch
Where should we start if we know performance could be better but can't pinpoint why?
We start by understanding your business and diagnosing where hidden waste, unclear processes or repeated issues are limiting performance. Rather than guessing, we map processes, look for root causes and use KPIs to make the real problems visible, then prioritize the improvements that create the most value.
Does process improvement mean cutting staff?
No. Improvement is not about reducing resources blindly; it is about eliminating waste and freeing resources for higher-value work. Often the same team can handle more with less effort once duplicated work, unnecessary approvals and scattered information are removed.
Should we buy a new system or start digital transformation first?
Adding a new system won't solve a broken process. We recommend establishing governance, SOPs and workflows first, then digitizing them, because technology automates processes but doesn't redesign them.
Who in our organization needs to be involved?
Business processes affect everyone, so we work with a Project Champion who removes roadblocks and makes timely decisions, supported by a cross-functional team from the functions involved. An internal leader understands the culture while an external partner brings fresh perspective and proven methods; the best approach often combines both.
Do you only advise, or do you also train our people?
Both. Alongside designing processes, SOPs and governance, we run practical training programmes and leadership workshops, covering topics such as conflict resolution, emotional intelligence, governance, business planning and value-based selling, so your teams can sustain the improvements themselves.
Can you work with us in Arabic as well as English?
Yes. ImproFact shares its thinking and programmes in both English and Arabic, and our approach to culture, leadership and governance is designed to be practical in either language.